Company Name : AMAZON DEVELOPMENT CENTRE (INDIA) PVT LTD
Company Website: www.amazon.in
About Company : Amazon vision is to be Earth's most client driven organization; to bild a spot where every one can come to discover and find for all intents and purposes anything they need to purchase on the web. We attempt to manufacture that equivalent goal in India by giving clients a greater amount of what they need. Amazon.in resolved to 100% guarantee Purchase Protection for your shopping done. So you can profit by a sheltered and secure web based requesting knowledge, helpful installment alternatives.
Positions : Support Associate
Salary: INR. 3.75 - 4 LPA
Job Location: Chennai
Required Qualification : BE/ B.Tech/ M.Tech - All Engineering Streams, B.Sc/ M.Sc/ BCA/ MCA
About Job : As a Support Associate, your key responsibilities will include :
Gain Understanding of Alexa Communications services, product features, and internal operational procedures.
Follow SOPs to troubleshoot incoming tickets, identify root causes, and give quick goals.
Document and escalate programming/service defects to development teams.
Perform trend investigation and identify normal pain points.
Develop and maintain SOPs and Runbooks for debugging common customer scenarios.
Improve support processes, communication (e.g., schedule, formats), and measurements (e.g., profitability, time to resolution , and so on).
Required Qualification : A Graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory
Strong in both written and verbal English
Flexibility and Interest to do repetitive tasks is required