Company Name: IBM INDIA PVT. LTD.
Company Website: www.ibm.com
About Company: IBM Refers To International Business Machine is an American Multi National Company. IBM is a technology and consulting company based on multinational company. IBM Head Quarter In Armonk, New York (USA). Mainly IBM Manufacture the computer hardware, Middleware, Software, Hosting & Consulting Service. IBM provide our service in india from 1992. IBM provide the services in india in all major service sectors like government, automobile, technology, healthcare, telecommunication, education, banking services etc.
Position: Technical Support Associate
Job Location: All India
Salary: Best In Industry
Required Qualification: B.E / B.Tech - CSE, EEE, ECE, Auto. Mech, Telecom Engineering
Minimum 0 to 2 years of experience in technical associates
Job Description: Technical Support Associates Will Be Responsible to solve the query of client in sort term.
IBM Provides an environment to inspire every single day.
Provide The Technical Support to IBM Internal End Users and External Commercial Account Users Across North America, EMEA and Asia Pacific.
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Provide remote infrastructure support delivery and performing problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Provide direct technical assistance to customers via phone, email, and chat.