Company Name: Mediology Software
Company Website: Mediology Software
About Comapny: Mediology is a software solutions company focussed on providing end to end technology solutions for the media and publishing industry.
Location : Gurgaon
Qualification: MCA, BE/B.Tech(CSE, IT)
Salary: 25000 - 375000 Per Year
Acknowledging and resolving customer complaints.
Respond to customer inquiries about queries/problems through email and telephone call.
Document calls from clients and provides troubleshooting help to find the problem and isolate it.
Work closely with quality assurance and development teams to investigate and resolve issues.
Providing feedback on the efficiency of the customer service process.
Maintain accurate customer documents and prepare reports for all issues and resolutions.